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Bank of America says widespread service outages have been fully resolved

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Bank of America says widespread service outages have been fully resolved

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A technical issue that prevented many Bank of America customers from accessing their bank accounts on Wednesday has been fully resolved, the bank said.

Reports of problems accessing bank accounts increased around 1 p.m. ET, when the website Downdetector reported about 20,266 outages.

“Some mobile and online banking customers experienced an issue accessing their account and balance information today,” Bank of America said in a statement. “These technology issues have been completely resolved. We apologize for any inconvenience caused.”

Bank of America did not provide any information about the cause of the problem.

Bank of America failure: Customers report account failures, some seeing $0 balances

Bank of America Failure: People Complained About Account Balances

On Wednesday, people complained that their balance wasn't visible in the app, while others said they could access their account but saw a $0 balance.

“App not working and online banking shows yesterday’s account balance,” said a user on Downdetector.

“Both app and browser access to BoA remain at least partially disabled for us,” said another user. “I can now see some of our accounts, but not all. And the transfer between accounts feature still doesn’t work for all accounts.”

Fernando Cervantes Jr. contributed to this report.

Max Hauptman is a trends reporter for USA TODAY. He can be reached at [email protected].

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