Bank of America is down: Users report their accounts are showing empty balances during a widespread outage

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Thousands of Bank of America customers reported problems accessing their bank accounts Wednesday afternoon as the financial institution faced a widespread outage.

On social media, customers said they were unable to view their account balances. Those who were able to view their accounts said they were presented with an alarming $0 balance.

Many encountered a “connection error” message when trying to log in to the app. The message said, “Your request could not be completed” and asked the user to “try again later.”

As of 1:15 p.m. ET, nearly 20,000 customers said they were experiencing problems, according to Downdetector. This number began to decline throughout the afternoon, but rose again around 2:45 p.m. ET.

It is unclear what exactly caused the outage. The Independent has asked Bank of America for more information about the incident.

Customers who experienced the outage flocked to social media platforms like X and Reddit to confirm that they were experiencing a similar issue.

Many reported that they had difficulty reaching Bank of America customer service. At least four people claimed a bank representative called them back but said they were unable to answer their call.

Bank of America experienced an outage over the summer when CrowdStrike, the global cybersecurity company, experienced a massive crash due to a faulty update.

This is breaking news, more to come…